VACANCIES

Managed Services Manager

We are seeking a highly skilled and dynamic Manager of Managed Services to lead and oversee our Managed Services team. As the Manager of Managed Services, you will be responsible for ensuring the successful delivery of exceptional managed IT services to our clients. Your strong leadership abilities, technical expertise, and customer-centric approach will be pivotal in driving operational excellence, optimizing service delivery processes, and fostering long-term client satisfaction.

Essential Job Functions 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Execute myPDS Star Support services to meet customer Service Level Agreements.
• Manage myPDS Star Support resources to execute department work including service desk, preventative maintenance, support system improvements, and knowledge management.
• Execute myPDS Star Support contracts with required customer communication.
• Work with Sales and Solution Architects to align customer needs with PDSVSION services.
• Manage myPDS Star Support knowledge base and runbook.
• Manage myPDS Star Support Watchtower PLM monitoring system based on Prometheus, Grafana, PTC/Thingworx, and the Atlassian stack.
• Ensure that all systems and processes delivered meet the organization’s quality standards and user requirements.

Competencies

1. Excellent written and verbal communications skills; the ability to read, analyze and interpret technical documentation, wiring diagrams, and specifications. 
2. Must be able to effectively present information to senior management and clients. 
3. Ability to define problems, collect data, establish facts, and draw valid conclusions. 
4. Ability to interpret an extensive variety of technical requirements in specification or diagram forms.
5. Ability to manage multiple projects.

Required Education and Experience       

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

1. Bachelor’s Degree in Engineering, Computer Science, Business Administration, Information Systems, or equivalent work experience.
2. Minimum of 5 years of experience in the field of Service Desk, Managed Services, MSP, or related fields.

Preferred Education and Experience      

1. Experience with PTC products
2. Prior People Management Experience.

Additional Eligibility Qualifications

None

Join our team as a Manager of Managed Services and play a critical role in delivering top-notch IT solutions to our clients. Be part of a dynamic and innovative company that values employee growth and client success. Apply your expertise and leadership skills to drive excellence in managed services and build lasting relationships with our valued clients.